Carpet King Terms & Conditions of Sale
Sizes: Room sizes are the responsibility of the customer. Carpet King will not be liable for the product or services if incorrect sizes have been given.
Stock: Carpets can be reserved with a deposit for up to 28 days. Unless we are contacted and agree to extend this period, the carpet will be returned to stock and offered for sale.
Cancellation: Stock – If we have ordered carpet on your behalf, a fee of 25% will be charged for any new stock ordered but no longer required.
Fitting: A full refund on fitting costs will be made if cancelled 7 days prior to fitting date, 50% refund up to 48 hours prior to fitting. If less than 48 hours notice, we reserve the right to charge the full fitting fee and no refund will be made.
Delivery: We assume you will be available on the agreed day to accept delivery. If we attempt a delivery and no one is at home, we reserve the right to charge a second delivery fee for a return visit.
Fitting: All rooms must be clear of furniture and equipment. If existing furniture has not been cleared and poses a problem to our fitters, they have our authority to refuse to fit and leave site. All of our products and services remain within The Consumer Rights Act 2015, full details can be found here. All refurbished stock is clearly marked and staff will highlight if your purchase includes a refurbished item.
Complaints Policy: in the first instance please contact head office on: 01803 554151. Where we cannot cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising we can refer the complaint to them. Which Traded traders on 0117 981 2929. Payments, All major debit and credit cards can be accepted, cheques must be cleared with our bank before services or goods are provided. Accounts can also be paid in cash.
Atlas Flooring South West Limited Trading as Carpet King
Registered in England No 6620714
Registered office: 37 Shipway Lane, Torquay, TQ2 7DU
VAT Reg No GB 975 835 759
VAT payable at rates prevailing on dates payments are made.
Registered in England and Wales.